PRIVACY POLICY

Limited Liability Company “BICOM” (hereinafter referred to as the Company), ID 19123231, address: Ukraine, 01030, Kyiv, 56 B. Khmelnytskoho St., letter. A https://cityhotel.ua/ (hereinafter referred to as the Site) This Privacy Policy (hereinafter referred to as the Policy) regulates the legal relations associated with the protection and processing of personal data and aims to protect the fundamental rights and freedoms of individuals and citizens, particularly the right to privacy, in connection with the processing of personal data. The Policy applies to activities involving the processing of personal data carried out entirely or partially using automated means, as well as to the processing of personal data contained in a filing system or intended to be included in a filing system using non-automated means. The Policy applies to the use of the Site and online tools, and below are some rules for using this site and online tools. One of the Company’s priorities is confidentiality, especially concerning the protection of personal data of site users, consumers, clients, buyers, etc. (hereinafter referred to as Users). By using the Company’s services, you, as a User, have shown trust in us, and we, the Company, value that. The Company does not conceal information about the processing of personal data and makes every effort to keep your personal data secure, acting equally in the interests of all Users without exception.

PROTECTION OF INFORMATION

The Company is responsible for the processing of personal data received in accordance with the requirements of the Constitution of Ukraine, the Law of Ukraine “On Personal Data Protection,” and other regulatory legal acts, and imposes similar obligations on any counterparties with whom it interacts in the process of providing services or processing the received information. The Company adheres to the fundamental principles of confidential information protection regarding any further transfer of data. To ensure the secure transfer of personal data, the Company may use encryption protocols. All personal data are encrypted and securely transmitted over the Internet.

PERSONAL INFORMATION

In cases where a User subscribes, makes a reservation, or requests additional information, the Company collects the following User information:
  • – Cookies
  • – Push tokens
  • – Full name
  • – Phone number
  • – Email address
  • – Login and password
  • – Age, gender
  • – Preferences regarding further relations
To reduce the number of errors in our database, the Company may verify the authenticity of Users (absence of robotic interventions) and prevent unauthorized use of the system. The Company also collects aggregated information about User activity on our site and possible location determination (e.g., number and duration of visits, viewed rooms, number of rooms, price, site responses to requests, etc.). Such information may be stored on our site without personal identification. Depending on the purposes of using the Company’s site, some of the requested information is mandatory, and some is provided at the User’s discretion. If the User refuses to provide mandatory information, it makes it impossible to perform reservation operations. All other features of the Company’s site will remain available to the User. The User (subject of personal data) has the right to:
  1. 1. Know about the sources of collection, location of their personal data, the purpose of their processing, the location or place of residence (stay) of the owner or processor of personal data, or to give appropriate instructions to authorized persons to obtain this information, except in cases established by law;
  2. 2. Receive information about the conditions of access to personal data, in particular, information about third parties to whom their personal data are transferred;
  3. 3. Access their personal data;
  4. 4. Receive, no later than thirty calendar days from the date of receipt of the request (except in cases provided by law), a response as to whether their personal data are being processed, as well as receive the content of such personal data;
  5. 5. Present a reasoned demand to the owner of personal data objecting to the processing of their personal data;
  6. 6. Present a reasoned demand regarding the change or destruction of their personal data by any owner or processor of personal data if these data are processed unlawfully or are inaccurate;
  7. 7. Protect their personal data from unlawful processing and accidental loss, destruction, damage due to intentional concealment, failure to provide or untimely provision, as well as protection against providing information that is inaccurate or defames the honor, dignity, and business reputation of an individual;
  8. 8. File complaints about the processing of their personal data to the Ukrainian Parliament Commissioner for Human Rights or to the court;
  9. 9. Apply legal remedies in case of violation of the legislation on personal data protection;
  10. 10. Make reservations regarding the limitation of the right to process their personal data when giving consent;
  11. 11. Withdraw consent to the processing of personal data;
  12. 12. Know the mechanism of automatic processing of personal data;
  13. 13. Protection from an automated decision that has legal consequences for them.

AUTOMATIC INFORMATION COLLECTION

In the process of using the Site, the Company may collect personal information about the devices used by Users and the networks they are connected to. Such collection includes the following information: IP address, login information for accessing the personal account, types and versions of browser plugins, operating system and platform, advertising identifier, information about the User’s visit to the Site, including URL clickstream of viewed pages or requested information; errors that occurred during the loading of the web page, duration of loading certain pages, interactions with pages or phone numbers used to contact the Company. Like most websites, the Company and the independent auxiliary operators it engages may, during the use of the website, obtain certain technical and routing information about the User’s computer to facilitate the use of the Site and its services. For example, the Company may receive information about environmental variables such as browser type, operating system, processor speed. The Company also uses data about environmental variables to track traffic on the Site. From time to time, the Company compares these data anonymously to better understand the needs of Site Users. We do not sell personal data and do not transfer them for sale. Additional services used by the Company for processing personal data:
SERVICE TYPE OF DATA TERMS OF USE
eSputnik (email, name, phone number, push token) esputnik.com
Google Analytics (IP address, email address required to log in) google.com
Facebook Pixel (IP address, email address required to log in) facebook.com
When a User downloads and uses our mobile applications or services, the Company automatically receives information about the type of device used and the version of the operating system. The Company also requests information about the location of the User’s mobile device through the downloaded application and/or during the use of our mobile applications or services. Processing of personal data is carried out openly and transparently using means and in a manner that corresponds to the defined purposes of such processing. Processing of data about an individual that is confidential information is not allowed without their consent, except in cases defined by law and only in the interests of national security, economic welfare, and human rights. Personal data are processed in a form that allows identification of the individual to whom they relate, for no longer than is necessary according to the purpose of their processing. In any case, they are processed in a form that allows identification of the individual to whom they relate, no longer than provided by the legislation in the field of archival affairs and records management.